FAQs

When will my order be dispatched?

Please allow 2-7 business days for us to process your order. You will receive an email when your order has been dispatched. 

How long does shipping take?

Shipping takes on average 5 business days. Please do keep in mind that due to the current pandemic delivery services around the world are experiencing delays. 

My order has been dispatched; where is it?

All orders are sent by tracked mail. If you look at your dispatch email your tracking code will be on there. 

I've changed my mind, can I return my order?

We are currently not accepting returns due to the UK lockdown. When ordering, please ensure you check the size guide so you can get the perfect fit. 

There's a problem with my order; what can I do?

If your order has any damage/misprint please report this to us within 4 weeks of receiving your order so we can look in to this. 

How do I get in touch with YandereClo?

If you need any help, you can contact us by emailing sales@yandereclo.com or Instragram @yandereclo

Do you offer discounts?

We offer all our new customers 10% off when they subscribe to our newsletter!

We also run discounts throughout the year. Follow us on Instagram for our latest offers!

I've put the wrong delivery address, what can I do?

Please check your information carefully before confirming your order. 

If you do notice the delivery address is wrong please contact us straight away so we can get this corrected. Once an order has been dispatched we are not able to correct the address. We are not able to replace orders due to wrong addresses provided by customers. 

Do you have size guides?

All our items include size guides on the product pages. 

Are your products unisex? 

Yes! All of our products are unisex.

What's the best way to wash my item?

 Machine wash cold, inside-out, gentle cycle with mild detergent and similar colours. Use non-chlorine bleach, only when necessary. No fabric softeners.

Tumble dry low, or hang-dry for longest life.

 Cool iron inside-out if necessary. Do not iron the design.

What payment methods do you accept?

All payments are taken in USD. 

| Visa | Mastercard | American Express | Paypal | Apple Pay | Google Pay |

Will I have to pay customs & import tax/duties?

Import fees will vary depending on your country's laws. We are required by law to provide a customs invoice listing all items purchased and how much you have paid. YandereClo is not responsible for covering any customs/additional fees you may have to pay.